Help center
Get quick answers to common questions. Can't find what you need?Contact us.
General Order FAQs
Can I change or cancel the order?
- We cannot guarantee that we will be able to cancel or edit orders after they are placed. Once an order has been placed, we send it to our warehouse immediately. If you have any changes you would like to make to your order, we have a short window of time to process these changes.
- Please reach out immediately so our team can try to accommodate these changes or assist with setting up an appropriate return or exchange if we can’t catch it before it ships.
- Please note we cannot make modifications that would alter the payment amount on your order. We also cannot make changes to billing addresses. Please feel free toContact Us.
Do you offer discounts?
- Join our email list to get exclusive first-order offers, notice of our promotions, and early access to new products and limited releases!
Why is my discount code not working?
- Codes found on coupon sites may not be valid.
- Discount codes cannot be applied to already discounted items and cannot be combined with other discount codes, and do not apply to limited-edition releases.
My order arrived with damage, how do I get a replacement?
- If your package is damaged upon delivery, please attach clear photos of the damage via email so that we can assist you more effectively and expedite a replacement. Contact us.
An item or items are missing from my order?
If you did not receive your full order, most likely some of the pieces are back-ordered.You can find shipping dates for pre-ordered or back-ordered items listed on your order confirmation emails next to the product. We also share preorder dates below the Add to Cart option and during checkout pre-purchase for full transparency, and notify you directly should there be any change to your expected shipping date.
Didn't receive an item that was not marked back-ordered or have questions about your order's shipping dates? Contact Us.
Do you charge sales tax?
- We collect sales tax in compliance with local, state and country tax laws. All tax is calculated based on the shipping address of an order.
- For international orders, VAT/duties will vary depending on the country.
- If you have any questions about the tax you were charged, please don't hesitate to contact us, and we'll be happy to provide clarification.
Do you have a Price Match Policy?
- XCHIEFPRO Knife offers a price match guarantee for orders placed within 45 days prior to a current sale. If your purchase falls within this time frame, please verify on the product page that the promotion is more favorable than the price you originally paid. If so, we will gladly assist you with the price match.XCHIEFPRO Knife
- Additionally, if you purchased an item from our website and subsequently find it at a reduced price due to a promotion, we encourage you to reach out to our team for a review of your request.
How do I start a Gift With Purchase Return & Exchange?
- If your order included a gift with purchase, to be eligible for a full refund, both the primary product(s) and the complimentary gift must be returned in their original condition. If the gift is not returned with your return, the MSRP value of the gift will be deducted from the refund amount.
- Gifts included with your purchases are not individually exchangeable or refundable. We cannot make substitutions for different versions, colors, or variants.
- Discounts cannot be stacked or combined. This extends to the 'Gift with Purchase' promotions and means that discount codes will not work where a 'Gift with Purchase' promotion is already applied.
Kitchen Knife FAQs
Can XCHIEFPRO Knives go in the Dishwasher?
- We do not recommend putting your XCHIEFPRO knives in the dishwasher.
- Putting your knife in the dishwasher can damage the blade, will cause the metal to oxidize and will dull the blade more quickly. Please carefully wash your XCHIEFPRO knife in your sink, with soap and water, and dry immediately when clean.
How do I remove rust from XCHIEFPRO knives?
- XCHIEFPRO Knives should always be towel-dried immediately and never left wet or in a sink, as this can cause rust to form along the blade. However, if you see rust begin to develop, this can be easily treated with vinegar:
- Simply fill up a bowl that can hold your rusted knife with white vinegar. Do not use apple cider, balsamic, or white wine vinegar.
- You can submerge the full knife, but if the blade is the only part with surface rust, you can just place the rusty blade in it. Leave for 3-5 minutes.
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- You can use a sponge, wire brush, scrubber, steel wool, scrubbing pad, or even a toothbrush to rub the rust off the knife. Be cautious with metal tools that may leave marks on the blade. Finally, wash the knife with soap and water, and then make sure it is thoroughly dried before putting it away.
How do I store XCHIEFPRO ’s Knives?
- Proper knife storage is one of the most important—if not the most important—parts of maintaining and caring for your knife. While running your knife through the dishwasher or using it on glass or marble cutting boards can do a number on your blade, keeping your knives loose in a drawer—or, worse, on the countertop—is also a major no-no. Not only does this cause your knives to dull more quickly, undoing your careful sharpening or honing job, but it can also cause serious injury—an errant knife sitting on the countertop or tucked hastily into a drawer can send you straight to the ER if you’re not looking carefully.
- A magnetic knife block is a great way to show off your collection and allow you to access your knives quickly and easily. If counter space is limited, you may prefer an in-drawer knife organizer.
What is XCHIEFPRO 's Kitchen Knife Warranty?
XCHIFPRO warrants that its Knives are free from defects in materials and workmanship that impact its use or longevity for the lifetime of the product. This warranty applies only to products purchased directly from XCHIFPRO or authorized retailers and used under normal household conditions.
XCHIFPROExclusions from Coverage
- Accidental Damage: Drops, impacts, or unintended misuse.
- Bent Knife Tips: Damage caused by improper use or storage
- Wooden Handle Damage: Cracking, warping, or deterioration due to failure to follow care instructions (e.g., dishwasher use, prolonged water exposure, proper conditioning of wood ).
- Failure to Follow Care Instructions: Any damage resulting from improper cleaning, storage, or maintenance as outlined in the product care inserts and care guides.
- Blade Wear and Sharpening Issues: Dulling or blade damage resulting from improper sharpening techniques. General wear and tear from normal use.
- Rust or Corrosion: Damage caused by improper storage, such as leaving the knife in a sink, dishwasher, or a humid environment.
If you need assistance in filing a claim, please email us with the following details and our Customer Service Team can provide next steps in resolving your warranty claim.
- Your current shipping address
- Your original order number. If you purchased your XCHIFPRO items from Amazon or another retailer, please include a picture or screenshot of your receipt.
- Details about how you use, clean, and store your Knife.
- A photo or video of your cookware and the issue you are experiencing.
