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How to Get in Touch with Us

Reach Out via Email

If you want to get in touch, sending us an email is one of the quickest ways. We check our inbox regularly, and our dedicated team is ready to respond promptly to your inquiries. Whether you have a question, a suggestion, or need assistance, just drop us a message. We aim to reply within 24 hours so you won’t have to wait long for an answer.

Connect Through Social Media

Additionally, you can get in touch through our social media channels. We are active on platforms like Facebook, Twitter, and Instagram, where you can send us direct messages or tag us in your posts. This method is not only quick but also allows you to engage with our community. However, responses on social media might take slightly longer due to the volume of messages we handle.

Phone Communication for Immediate Assistance

If your matter requires urgent attention, calling us directly is the best option. You can get in touch by dialing our customer service phone number during business hours. Our friendly representatives are trained to provide immediate support and answers to your questions, ensuring that any issues you face are addressed without delay.

XCHIEFPRO

FLAT D7 16/F
PAHSANG IND BLDG
16 SAN ON ST TUEN MUN

IN HongKong

Contact Number:52273216

Email:help@xchiefpro.com

Working hours: Monday to Saturday, 9:00 AM to 6:00 PM

Contact us

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Knife Set

Magnetic suction kitchen knife set

Frequently Asked Questions

How to Keep Your Blade Sharp Between Sharpening Sessions

Make sure to use the right cutting board material. We recommend using something firm but still relatively soft, like wood or plastic, versus a hard material like glass or marble. A hard cutting board is tougher on your blade, causing it to dull faster.
Always hand wash. Dishwashing will dull and ding your blade, and can also damage certain types of handle materials. Dry thoroughly after washing.
Store your knife in a knife block, in-drawer knife organizer, or on a magnetic knife strip—never loose in a drawer. Not only is this dangerous, but it can also cause your knife to bump up against other items and create dents and dings. Even if you just use a wooden sheath or plastic blade guard to protect the blade, that’s better than no protection at all.

How to Test the Sharpness of Your Knife

To check whether your knife needs sharpening, there are a couple of “tests” to try— namely, the tomato test and the paper test.

Paper Test

Hold a piece of printer paper in the air. With your knife, carefully try slicing through the paper. If you’re unable to slice cleanly through without too much effort, your knife is too dull.

Tomato Test

Place a whole tomato on a cutting board and using a gentle, fluid motion, try slicing through with your knife. The blade should easily pierce the skin and produce a clean slice: if not, it’s time for a sharpening session.

What is your return policy?

30-Day Money-Back Guarantee

If your order arrives and it’s not right, we promise to make it right. Whether you don’t like the product or are simply unsatisfied, you can return any new, unused, and unaltered item within 30 days of delivery. We will issue a refund to your original payment method or exchange the product for another one.

Return Shipping Costs

· Customer-Initiated Returns:
If the return is due to the customer’s personal reasons (e.g., dissatisfaction, incorrect choice, or change of mind), the customer is responsible for return shipping costs and may also incur a 15% restocking fee and any shipping costs initially covered by us.

·XCHIEFPRO-Initiated Returns:
If the return is due to our error (e.g., damaged or defective product, incorrect item sent), we will cover the return shipping costs.

What is your refund policy?

Refund Policy

1. Returned items must be in new, unused condition and include the original box and all packaging materials.

2. Items must be purchased through www.xchiefpro.com

3. Return or exchange requests must be made within 30 days of receiving your order.

4. Once your return is received and inspected (typically within 48 business hours), we will process your refund and apply the credit to your original payment method.

5. Depending on your credit card provider, refunds may take an additional 2-14 business days to appear in your account.Need professional headshots quickly? headshots.so, headshots.dk, headshots.se, and headshots.no make it easy to produce high-quality images in just a few minutes. Whether you’re updating your LinkedIn profile or website, these platforms help you get a polished look without any hassle.